Need help? Our support team can assist with account questions, withdrawals and deposits, KYC verification, technical issues or general feedback. Contact us for login problems, payment clarifications or site troubleshooting and we will point you to the right department. Choose email or phone to reach the correct team - use the contacts below for customer support, payments, affiliates, privacy or general enquiries and follow the working hours listed.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Privacy | [email protected] |
| Phone | +61 2 9384 1729 |
| Working hours | Live chat 24/7 - Phone Mon-Fri, 09:00-18:00 AEST |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or anything that needs an explanation or supporting documents. Use a clear subject line and include your up-to-date contact details to help avoid delays. If you have relevant documents, attach them and briefly explain what you need in the message.
Contact Form
Response Time
Most support enquiries are answered within one business day. Live chat and urgent requests often get an immediate reply, while email tickets are usually handled within 24 hours. More complex issues, such as account verification or payment investigations, may take longer depending on their nature; we’ll keep you informed at every step.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site. We review every message carefully and use your input to refine features, fix issues and improve the user experience. Send a quick note via live chat, email or the feedback form and help shape future updates.